Hosted VoIP, based on ShoreTel Sky Call Conductor software developed in-house, forms the heart of ShoreTel Sky, ShoreTel’s cloud communications solution. The inherent flexibility of the solution allows organizations to add unified communications and contact center capabilities as they need them.
The solution is backed by dedicated teams of cloud telephony experts who manage the entire experience, from an organization’s move to the cloud, to ongoing upgrades and maintenance, to support for users.
Unified Communications Hosted VoIP with unified communications services bundles together a variety of easy-to-use technologies - including unified messaging, IM, presence, and mobility - that integrate data and applications with the solution’s voice capabilities. Users can communicate, and collaborate, however and from wherever, on the device of their choice.
Contact Center The integrated hosted contact center capabilities of ShoreTel’s cloud communications solution extend this functionality to an entire organization. Features include: full ACD control, prioritized skill routing, configurable hold treatment, and an audio library which lets call center supervisors easily store and update their recordings.
Integrated Applications The cloud-based communications solution offers tight integration with leading CRM, ERP, and applicant-tracking software, enabling performance-enhancing functionality such as “click-to-dial,” and screen pops on inbound calls that foster a more personalized customer experience. An API also allows for integration with other businesses processes or homegrown applications.
UC PLATFORM, USER APPLICATIONS, SYSTEM MANAGEMENT, IP PHONES, CLOUD COMMUNICATIONS, OPEN INTEGRATION
