The Sales Pitch

Online Chat That Has Everyone Talking

Live Support Be there for Web visitors when, where and how they want. Guide them to the services and products they’re looking for. Deliver instant support and issue resolution. Convert looks into sales and drive increased customer satisfaction. Multiple IM Platforms Access Google, Facebook, Yahoo, MSN, AIM, ICQ, MySpace & Jabber IMs all at one place. Conference chat with your contacts from multiple Instant Messaging (IM) networks. Shoutbox Embed Shoutbox in your blog/website so visitors can chat amongst themselves in real-time. It’s also an excellent way for students, co-workers and teams to work together. Mobile Access Stay part of the conversation wherever you are. Connect and chat with Zoho friends on any mobile client that supports Jabber/XMPP protocol. Live Chat Communicate live with your blog/website’s visitors. Get their feedback live. Email Integration Extend the value of your chat session by receiving, composing and sending emails within Zoho Chat. Add notes, schedule follow-ups, share important files, etc. Group Chat Get everyone involved by efficiently organizing and connecting with groups based on criteria you select. Desktop Sharing Click to instantly share your desktop so others can see what you’re saying. Ideal for meetings and presentations.

Features

Multiple IM Platforms, Chat with Groups, Embed chat boxes, Search Chat history, Live Support

Customers
Over 7,000,000 people (Across all of Zoho services)
Tech Information
Service Name
Chat
Parent Company
Zoho Corporation
No. of Staff maintaining this service (estimated)
Small (25-99 people)
Compliance
U.S-E.U Safe Harbor, TRUSTe, PCI compliant, SAS 70 Type II
Major Outages
Zoho has had outages in December 2011, January 2012, December 2012
Launch Date
2007
Service-level
99%
Support
Telephone, Online, Email, Community
Mobile Devices
true
Head Office
USA