Customer relationship management Customer relationship management (CRM) can help reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.
Attract Prospects Drive your pipeline with breakthrough marketing campaigns.
Amplify Sales Focus on the right opportunities to help close deals faster and exceed your goals.
Delight Customers Deliver timely, relevant and personal service across all channels.
Microsoft Dynamics CRM Online With Microsoft Dynamics CRM Online, you get powerful CRM software delivered as a cloud service from Microsoft, providing instant-on access virtually anywhere, predictable pay-as-you-go pricing and a 99.9% uptime service level agreement (SLA) backed by a service credit regime.
Sales: Facilitate real-time sales collaboration with integrated presence, web conferencing, and IM capabilities, accessing schedules and communications via the mobile device of their choice, use integrated sales intelligence and social media to target profitable opportunities and to have more relevant sales conversations, increased visibility into business health using rich inline visualisations and real-time dashboards, access through Microsoft Outlook, in a browser, or on a mobile device’all delivered in the cloud or on-premises
Customer care: Case management, customer context, knowledge management, universal queueing and routing, business process automation through workflow, team collaboration, scheduling and field service, telephone, email, web self-service, chat, co-browse, moderated community, facebook and twitter
Marketing: behavioural and marketing analytics, manage marketing campaigns,
Social monitoring and analytics
Hallmark,Pandora, INTERPOL, City of London, Jelly Belly, Colliers International, Zurich, Unicef, Polaris, Hard Rock
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