Deliver the Ideal Customer Experience
You know exactly how you want to treat your customers. What if you could capture your goals in your CRM solution and the solution would deliver the ideal experience for you? With Pega, it’s easy. Pega enables the ideal experience, proactively recommending the most relevant offer, automatically suggesting the right sales activity and instantly adapting the service process, guiding representatives through each interaction to maximize revenue and ensure customer satisfaction.
Pega’s Customer Relationship Management software is a process-driven, customercentric business solution that optimizes the customer experience while reducing costs. It capitalizes on the power of Pegasystems’ multichannel interaction management platform, enabling organizations to revolutionize the delivery of the ideal customer experience. Only Pegasystems enables a process-driven, customercentric approach not possible with static, data-driven CRM. With Pegasystems organizations can, in real-time, understand and adapt to their customers’ needs, automate work execution, and continuously deliver a multichannel experience directly aligned with business goals and objectives.
Enterprise case management, rule-based contextual processing, case portal with tools, timelines and context, document support, support for dynamic and ad hoc processes, dashboards, communication over web-self service, email, SMS, mail, phone, chat.
HSBC, ING, BAA, OCBC, COX, AEGIS, JP Morgan Chase & Co.
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