The Sales Pitch

Engage customers with personalized, differentiated experiences across all channels, using SAP 360 Customer powered by SAP HANA - our cutting-edge customer relationship management (CRM) software. Tap into complete, real-time customer insights including social media sentiment. Improve your sales, service, and marketing effectiveness. And take advantage of in-memory analytics, predictive capabilities, mobile, and more.

Features

Combine transactional and external data for a complete, 360 degree view of your customers Better understand customer needs and preferences - and accurately predict future behavior Deliver contextual, personalized experiences through any channel, on any device Monitor and analyze social media sentiment - and proactively engage with your customers Personalize offers based on customer profile, context, past interactions, and current location Deploy SAP 360 Customer on-premise or via the cloud, and on any mobile device

Customers
1,000's

ENN Group, Premier Foods, Snohormish County PUD, Yaskawa International, Lenovo, Nu Skin, Asian Paints, Fraport, McAfee, British Gas, KUKA Roboter, Evonik Industries, Fonterra, Nebraska Book Company, Sauer Danfoss, Thomas Tighe, Proseed, SourceGas

Tech Information
Service Name
360 Customer, Customer Relationship Management (CRM)
Parent Company
SAP
Website
No. of Staff maintaining this service (estimated)
Large (500+ people)
Service-level
99.9%
Support
Telephone, Online, Email, Community
Mobile Devices
true
Head Office
Germany
Learn More

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