The Sales Pitch

Awesomely affordable IT Helpdesk Software. Web Help Desk offers Web-based ticketing, change management, IT asset management, knowledge base and more!

Features

Email-to-Ticket Automation, LDAP/ Active Directory Integration, Ticket Action Rules, Asset Management, Knowledge Base Management, Ticket Submission Web Portal, 2-way email Integration, Performance Reporting Built-in

Customers

Apple Inc., The Walt Disney Co., Comcast, Ericsson, AVIS, Harley-Davidson Europe, Starwood Hotels and Resorts, Versace, Canon, Benetton USA, Kohl’s Department Stores, PepsiCo International, US Army, US Navy, FAA, Ministry of Defense, NASA, US Air Force, Lexmark International Technology, 20th Century Fox, Sony Pictures Entertainment, Time Warner Cable, Leo Burnett, The Washington Times, United Nations, Cisco Systems, European Space Agency.

Tech Information
Service Name
Web Help Desk
Parent Company
Solarwinds
No. of Staff maintaining this service (estimated)
Small (25-99 people)
Support
Telephone, Online, Email, Community
Mobile Devices
Yes, Android App, iPhone App, BlackBerry App, Windows Phone App
Head Office
USA