The Sales Pitch

Deliver Unmatched Customer Support Jumpstart your help desk operation to deliver unmatched customer support that builds lasting relationships.

Streamline Your Help Desk Reduce response times, ticket loads, and headaches with smart automation to elevate your help desk’s efficiency and liberate your valuable time.

Total Team Support Designed with the needs of small businesses in mind, our Express plans arm everyone in your team with the tools to delight customers. All inside a package, and price, that fits your organization.

Every-Channel Engagement Engage with today’s connected customers and deliver first-class support from every-channel–email, web, phone, forums, customer portal, Twitter and Facebook.

Features

Request Management, Ticket Management, Knowledgebase, Contracts and SLAs, Accounts and Contacts, Social Support, Customisation, Workflow, Customer Support Portal, Alerts and Notifications, Reports, Dashboard, Rebranding, Google Apps Integration

Customers
Over 7,000,000 people (Across all of Zoho services)
Tech Information
Service Name
Support
Parent Company
Zoho Corporation
No. of Staff maintaining this service (estimated)
Small (25-99 people)
Compliance
U.S-E.U Safe Harbor, TRUSTe, PCI compliant, SAS 70 Type II
Major Outages
Zoho has had outages in December 2011, January 2012, December 2012
Launch Date
2007
Service-level
99%
Support
Telephone, Online, Email, Community
Mobile Devices
true
Head Office
USA