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ConnectWise

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Inspector Jones Review of ConnectWise

December, 2013

Follow this review to be notified as soon as it is ready. We are planning a full review of ConnectWise in the next few months. It will contain our recommendations for business, and more detail about security, architecture, features, and risks.

Our parent company, Sentinus, provides consulting, expert advice and comparisons of ConnectWise and its competitors.

To compare ConnectWise with other alternatives, see all listed vendors for: PSA.

Vendor’s Description

ConnectWise: Making It All Manageable

ConnectWise enables you to organize your business around one system, enabling everyone in the business to connect and communicate through one unified and fully integrated operational platform.

Designed primarily for use by technology companies like yours, ConnectWise provides the features- and benefits- small to medium-sized VARs, MSPs, ISVs and web design firms not only look for, but require to get the most out of their business processes.

We put control of your business where it belongs: In your hands. Excellence in service delivery is now within your reach. You and your team can work with greater efficiencies than ever before. ConnectWise simplifies roles and communication within your company including the management of Help Desk and Service Management, Sales, Marketing and Account Management, Finance Management, Project Management, Procurement and Inventory, Dashboards and Reporting, Integration

Features

Help Desk and Service Management, Sales, Marketing and Account Management, Finance Management, Project Management, Procurement and Inventory, Dashboards and Reporting, Integration

Major Customers

Axcell Technologies, Ciracom, DBS Communications, IT Resource, ITConnexx, NetStar

Technical Specifications

Service Name

ConnectWise

Parent Company

ConnectWise

No. of Staff maintaining this service (estimated)

Medium (100-499 people)

Compliance

ISO 27001, PCI

SLA

99%

Support

Telephone, Online, Email, Community

Mobile Devices

Yes, Android App, iPhone App

Head Office

USA

Update Vendor Details

ConnectWise ALTERNATIVES

PSA Software for Small Business
PSA SOFTWARE FOR SMALL BUSINESSES

We’ve reviewed 36 contenders for PSA Software for small businesses – including project management, accounting, sales, billing/invoicing and more… Learn more…

Alternative Products

Bullhorn

Bullhorn

Recruiting – ATS, CRM, Social

Compuware ChangePoint

Compuware ChangePoint

Professional Services Automation

Appian

Appian

Business Process Management

OpenAir

OpenAir

PSA for Project-based Businesses

Infor ERP

Infor ERP

ERP

Oracle E-Business Suite

Oracle E-Business Suite

Large Enterprise ERP

Oracle PeopleSoft

Oracle PeopleSoft

Enterprise ERP

Testimonials

Have you used or evaluated ConnectWise recently? Write a short 2-sentence review with your thoughts here, and help out other professionals just like yourself.

ABOUT INSPECTOR JONES

Inspector Jones makes it easy to find the right enterprise software. Inspector Jones gives you 100% independent reviews written by seasoned IT experts, so that you can build a shortlist of the right business software and services.

EVALUATION CRITERIA

Inspector Jones conducts serious of cloud and managed services, across 15 different criteria. We review features, flexibility, partners/assistance, support, service-levels, size, track-record, architecture, security measures, independent audit/certification, vendor health, compatibility, community engagement, use of 3rd parties and data ownership.

GRADE A

Leading product or service. Highly recommended.

GRADE B

Enterprise-grade. Recommended.

GRADE C

Competitive, business-strength solution.

GRADE D

Suitable for many applications, but consider your risks.

GRADE F

Not recommended.