Review of SuccessFactors Professional Edition

March, 2013

Rating: 5/5

In a word, SuccessFactors is quality. They are a very strong vendor, with an excellent product. However, we do have some concerns in areas that SuccessFactors wouldn’t answer questions. Read on for further details…

SuccessFactors is a comprehensive Human Capital Management suite, including Employee Profile, Goal Management, Performance Management, 360 Reviews, Social, Compensation Planning, and Recruitment.

Before you choose SuccessFactors, here are the key things you need to know.

First, SuccessFactors is the market leader. They have a market leading product, a huge share of the market, are on many companies’ shortlist, and often win competitive bids.

Second, SuccessFactors does have great security. While they don’t have ISO 27001 certification, SuccessFactors do comply with a number of other related standards which are roughly equivalent. Compared to other cloud providers, SuccessFactors have particularly strong security separating data between customers.

Third, SuccessFactors have a good track record of delivery, across many different projects. We’ve found other customers have been very pleased with the results.

There was some security information that we weren’t able to get from SuccessFactors without signing an NDA (meaning we couldn’t post the review details here). As with any I recommend you get an independent assessment of SuccessFactors, to confirm it is right for you.

The Sales Pitch

Performance and Talent Management Made Easy

With SuccessFactors Professional Edition, you can automate your people processes, improve visibility and efficiency, and transform your business - turning strategy into success every day.

We’ve tailored Professional Edition specifically for the needs of small companies. Improve the performance of your employees, your people and your entire business.

It’s all about alignment of your company’s goals and your employees’ performance. It’s never been easier to focus your people on what matters, measure your progress along the way and keep everyone engaged and accountable. Professional Edition makes it easier than ever to align your company’s goals and your employees’ performance. So you can focus your people on what matters, measure your progress along the way, and keep everyone engaged and accountable.

Features

Employee Profile, Goal Management, Performance Management, 360 Reviews, Social, Compensation Planning, Recruitment

Customers
3500

15000000 users. Kawasaki, Kleinfelder, OCLC, AMP, Bechtel, Fishbowl Solutions, INSCAPE, McKinney, Sport & Spine Rehab

Tech Information
Service Name
SuccessFactors Professional Edition
Parent Company
SAP
No. of Staff maintaining this service (estimated)
Large (500+ people)
Compliance
SSAE 16 SOC 2, EU Safe Harbor
Major Outages
None reported
Launch Date
2001
Service-level
99%
Support
Telephone, Online, Email, Community
Mobile Devices
Yes, Android App, iPhone App, iPad App, BlackBerry App
Head Office
USA
Learn More

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