Review of GoToMyPC (Citrix)

March, 2013

Rating: 5/5

In a word, Citrix GoToMyPC is solid. GoToMyPC is a strong application, that takes into account the necessary security measures and quality needs of enterprise customers.

Citrix GoToMyPC gives people remote access to their always-on PC - when they’re at home, travelling, or from a mobile device - so that they can access their data and applications.

But before you choose Citrix GoToMyPC, here are the key things you need to know.

First - ask yourself seriously if you need to store critical data and services on a PC. Desktop and laptop hardware isn’t up to the same quality as server equipment. It can fail, and cost you critical information. In many cases, you’re much safer moving your critical data and services off your PC and into the cloud. Look into desktop virtual machine services, and file storage and sync cloud services.

Second, we’re happy with the level of security that GoToMyPC offers. We’ve reviewed Citrix’s security measures for GoToMyPC, and they are enterprise strength. We’re happy with their data centres, level of encryption, application security, high-availability setup and practices.

Third, we highly recommend that you configure and use GoToMyPC following the security guidelines, and keep a close eye on security logs for suspicious activity. Make sure you keep your passwords safe, access the service from trusted devices whenever possible, and make use of the One-Time-Password functionality when you’re connecting from somewhere you don’t trust.

Finally, I recommend that you look at second-factor authentication. GoToMyPC supports RSA SecurID for additional security, and while this can add cost, it does make the service more secure.

Recommendation

Citrix GoToMyPC offers a free 30-day trial for Inspector Jones subscribers. I recommend you trial the solution, and see how it works for you.

The Sales Pitch

GoToMyPC enables fast, easy and secure remote access to a Mac or PC from any web browser.

  • Work on your office computer from home.
  • Travel anywhere and work remotely.
  • Never go without your files, programs and email.
  • Connect on the go from your tablet or phone.
Features

Remote Access, Easy Installation, Encryption and Security, Mobile Access, Optimal Performance, Copy and Paste, Desktop Shortcut, Remote Printing, Free 24/7 Support, File Transfer, Individual Usage Reports, Keyboard Locking & Screen Blanking, Multi-Monitor Support, Sound, Guest Invite

Customers

Information Technology Cottage Health System, The Lubitz Financial Group, Northwest Data Designs Inc., Stitely & Karstetter PLLC, LeClair and Associates, Dupoint Park Seventh-day Adventist Church, Netstationers, Colourfast Group Brighton, UK

Tech Information
Service Name
GoToMyPC
Parent Company
Citrix
No. of Staff maintaining this service (estimated)
Medium (100-499 people)
Compliance
HIPAA, TRUSTe, VeriSign, U.S. - E.U. Safe Harbor framework
Service-level
99.9 to 99.8%
Support
Telephone, Online, Email, 24x7
Mobile Devices
Yes, Android App, iPhone App, iPad App
Head Office
USA