TechExcel unifies the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resources.
Self Service, Email, Notifications, Auto-escalation, Customizable Interface, Events/Tasks, Auto-routing, Business Rules/Workflow, Knowledgebase, Auto Password Reset, Reporting Dashboard, SLA Management, Multiple Language Support, User Surveys, API Integration, Reporting/Analytics, Templates, LDAP Authentication/Sync
Honeywell, Lockheed Martin, Northrop Grumman, First Merchants, The Vantra Group, First American Corp., Jaars, LionBridge, Taleo, Lucent, Nokia, Research In Motion, Raley’s TRW, AREVA T&D, Manitoba Hydro, Activision Inc, Electronic Arts, Sammy Studios, Sony Online Entertainment, Sony Pictures Digital, Vivendi Universal, Alcoa, HP, HUMAX, Palomar Technologies, replayTV, Sanmina-SCI, Texas Instruments, Data Flow Systems, Mirage Resorts, Caterpillar, Dolby, Kodak, Westinghouse, DHL, UPS, RxLASER, Sage, Shavlik, Sonic Solutions, Tritech, CryptoLogic, Fujitsu Software, GeoGraphix, Inova Corporation, Island Pacific, KRONOS, Inc, Pilgrim Software, Progeny Software Inc., Bayer, GlaxoSmithKline
