The Sales Pitch

Remote Support made Simple, Secure and Effective Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies. Once your customer approves access, control the remote computer as if it were in front of you, provide fast support and impress, without leaving your seat. Moreover, with online remote support you save time and all that money involved in travel.

Features

Browser-based access, Email/IM/Chat invitations, SSL with 128-bit AES, Firewall/Proxy transparency, Instant Messaging, File transfer, Remote diagnostics, Embed remote support widget, Group support sessions, Windows Mac and Linux support, Cross-browser compatibility, Desktop plugin for Windows and Mac

Customers
Over 7,000,000 people (Across all of Zoho services)
Tech Information
Service Name
Assist
Parent Company
Zoho Corporation
No. of Staff maintaining this service (estimated)
Small (25-99 people)
Compliance
U.S-E.U Safe Harbor, TRUSTe, PCI compliant, SAS 70 Type II
Major Outages
Zoho has had outages in December 2011, January 2012, December 2012
Launch Date
2007
Service-level
99%
Support
Telephone, Online, Email, Community
Mobile Devices
true
Head Office
USA