Community: Put your website right at the heart of your social strategy Turn your website into a social destination where customers share their knowledge and passion for your brand. Use Lithium Community Apps to engage customers in social conversations that increase advocacy, drive sales, reduce service costs, and accelerate innovation.
Social Web: Deliver fantastic service over social channels Lithium Social Web equips customer service teams responding to millions of messages across social channels including Twitter, Facebook, blogs, and communities. Designed from the ground up for social customer service, Lithium Social Web identifies and prioritizes posts, routing them to the appropriate queue where agents respond from a single, streamlined interface.
Social Intelligence: One place for driving higher social ROI Lithium Social Intelligence is a one-stop shop for measuring and improving performance across on-domain communities and off-domain social networks.Through a unique combination of social science, real-time performance metrics, and web analytics, Lithium Social Intelligence delivers the deepest insights into customer engagement.
Tribal Knowledge Base, Reputation Engine, Community Platform, Customer Intelligence Center, Social Media Monitoring, LevelUp for Facebook, Social media management, Mobile
Autodesk, Telefonica, TomTom, at&t, giffgaff, Verizon, Future Shop, Fico, Petco, Cisco
