The Get Satisfaction community platform helps companies of all sizes create engaging customer experiences to reduce support costs, acquire more customers, and drive product innovation.
Some of the biggest and most innovative brands in the world use Get Satisfaction to develop better customer relationships, amplify their social strategies, and acquire new customers. Get Satisfaction For Enterprise offers all the security, scalability, and integration big businesses need to engage millions of customers.
Community Features: Private Community, Private Tags, Topic Type, Topic Browsing, Search Intercept, Voting, Email Notifications
Community Management Tools: Moderator Privilege (unlimited), Moderation tools, Administrator Role, Employee Role, Official Rep Role, Champion Badge, Content Tagging Tools and Categorization
Multi-Channel and Social: Mobile, Facebook Application, Engage Widgets, Search, Branding, Custom branding, Domain Aliasing
Enterprise Analytics: Community Health Analytics, More than 100 pre-configured reports, Custom reporting
Business Process and Social Integrations: CRM Integration, Case Management with Social Ticketing, Business Process Technology: Advanced Workflow and Custom Notifications, Helpdesk Integration: Zendesk, Desk, Jira, Pivotal, Yammer Integration, HootSuite Integration for Social Monitoring
Security and Access: Secure Sockets Layer (SSL), Single Sign On (SSO)
Customer Service: Community Support, Email Support, Phone Support, SLA
Success Services: Success Manager, Set-up Services, Mentoring Services, Moderation Services, Training, Premium Customer Success Services
Mint.com, Fotomoto, Ustream, VolunteerMatch, Rhapsody, Webtrends, Koodo, Mozilla
