Deploy quality Voice of Customer research that delivers.
Our Active Research Platform and expertise turns insight into action. Engage with your customers through our sophisticated intercept technologies for mobile, desktop and tablet. Do the feedback research you want with surveys and comments cards. Ensure the reliability and relevance of your results by using multiple proven methodologies. Real time data from iPSI Experience Framework and 4Q Task Completion Framework allows for comparative benchmarking, putting all results into context. Then inject your VoC results into Google analytics and site catalyst to provide seamless integration of your customers’ insights and improve the overall customer experience.
Unlimited surveys and comment cards, Encryption, Multiple users with roles and permissions, Zoom in on customer segments, 32 languages, Branding and templates, Track invitations and responses, Instant installation, Customized welcome and thankyou messages, Reporting and analytics
Dell, InterContinental Hotels, FedEx, Harvard Business Review, Lego, Ford