What is UserVoice?
UserVoice is a software-as-a-service provider of customer support tools that include:
Feedback forums to understand the ideas users care about most. A support ticket system to track and respond customer support requests. A knowledge base to answer common questions and help users find the information they need when they need it.
UserVoice is a good fit if
You’re a SaaS, software, or gaming company and want to provide support to your customers and users via the web You want a platform you can easily embed in your web and mobile apps to create a customer support experience that seamlessly blends with your brand You need to collect, manage, and prioritize user feedback when building new products or improving existing products with a system that can scale as you grow You need a helpdesk and knowledge base that reduces your support load and enables your team to answer more tickets with less effort
Feedback Forums, Support Tickets, Knowledge Base, Embed in web app, Let users post, discuss and search for ideas, Embed in iPhone and iPad apps, Mobile Optimized, Embed in facebook page
Zopim, snap, sprout social, yammer, Hipchat, campfire, flowdock, salesforce, sugar CRM, Jira, crittercism, API
