Review of OpenAir

February, 2015

Rating: 5/5

NetSuite OpenAir was created for the sole purpose of enabling billable service businesses to be more successful. Providing project management capabilities isn’t enough, and relying on third party billing software, or even spreadsheets, can cause data integrity issue and disparate silos of information.

NetSuite OpenAir’s is fully scalable PSA software that will grow with your company. No matter how many employees you have, whether it be 10 or 10,000, OpenAir can help optimize your business and your bottom line, while decreasing non-billable down time.

Some of OpenAir’s key features include:

Project Management provides work breakdown structures, Gantt Charts, task dependencies and dashboards to highlight project status.

However, OpenAir takes this even further by exposing, in real time, data from timesheets, planned vs. actual hours, invoicing, hours worked vs. hours billed, and even data from expense reporting.

Resource Management works alongside Project Management to create one integrated solution. This is the area that can have the largest impact on your bottom line. According to Netsuite, you can increase billable utilization by up to 10% or more.

Resource Management is what truly separates NetSuite OpenAir from other project management solutions, it recognizes that the basis for success in a PSO lies, not only with project execution, but also with an understanding that the interaction between your consultants and your projects is the key to success.

Project Accounting in OpenAir enables a PSO to take all of the project management and resource management information embedded in the system and convert that information into Billable Charges, Invoices, Revenue Recognition Transactions, Profitability Reports and even integration into your ERP system.

Reporting allows users to easily view data from the system in real-time and act upon it accordingly. With this you can see project profitability, burn rates (hours worked vs. hours budgeted), as well as leveraging the workflow notifications that exist in the system.

The flexibility of the reporting allows you to design your own reports and drill into the data that best helps you run your business.

Scalability offers the option of working globally. The system can be geared toward large multinational companies and work across time zones. Several of the configurations occur at the local level. This allows users to configure the app to their needs and specifications based on their location and country of origin.

Role-Based Security Access allows views to be configured based on the role and permission assigned to it. This means that a manager’s view of the Dashboard will be much more detailed and cover more sensitive material than an employee’s view.

Ease of use

OpenAir is a comprehensive end-to-end solution, specific customizations within the solution makes it an interesting and innovative solution. For example, the solution integrates with iPhones and iPads.

This allows you to take snapshots of receipts or important documents and upload them directly into the system. Also, tasks and resources are color-coded, to ensure easy identification and quick substitution.

Integration with multiple CRM and ERP systems at the front end and the back end ensures extensibility and easier processing of routine tasks.

Customer Service

Since OpenAir is the creation of a large company like NetSuite the customer service is excellent, as would be expected. There are several different ways to get questions answered and problems worked out including phone, email, web and webinars just to name a few.

Add-Ons and Integration

NetSuite Systems Integrator (SI) Partners provide specialized financial and consulting services that will help you get even more value out of OpenAir. Some of main apps OpenAir integrates with include:

Accenture - A global management consulting, technology services and outsourcing company, with more than 285,000 people serving clients in more than 120 countries.

Capgemini - One of the world’s foremost providers of consulting, technology and outsourcing services. Capgemini creates and delivers business and technology solutions that fit their clients needs.

Cognizant - A leading provider of information technology, consulting and business process outsourcing services.

Deloitte - Helps organizations grow their businesses and enhance value by identifying actionable insights. More than 23,000 professionals provide capabilities across the human capital, strategy and operations and technology fields that are aligned to the particular needs of specific sectors, businesses and organizations.

Grant Thornton - One of the six largest global audit, tax and advisory organizations. They offer help with problem solving, risk management and growth opportunities.

Problems and Complaints

I have found very little to complain about with OpenAir. The application really seems to have the ability to do everything it claims, and then some. Sure some things could be better, however, some things could be worse.

One of the problems I did have with the system is that setup wasn’t as simple as I would like to see it. In my opinion, you almost seemed to have to be very knowledgable of the system before you even get started. This is something I would like to see improved but other than that this is a very powerful system that holds a lot of potential.

In Conclusion

NetSuite OpenAir is an excellent solution that combines a comprehensive approach with convenience. Thanks to its integration and customization capabilities, it also extends typical PSA solutions and makes it easy for PSA organizations to track their efforts and be more successful.

The Sales Pitch

The leader in cloud professional services automation (PSA) and services resource planning software (SRP) Visibility and control for project-based businesses.

  • The world’s best solution for resource management, project management, project accounting and timesheet and expenses management
  • Most widely used cloud solution for Services companies with 1,500+ customers worldwide
  • Rapid ROI with cloud-based delivery’eliminate costly hardware and expensive software maintenance
  • Complete support for your mobile consultants and workforce with global, anytime-anywhere access
Features

Project Management, Resource Management, Timesheet Management, Expense Management, Invoicing, Reporting and Dashboards, OpenAir Connect

Customers
1,500+ customers

Aravo, Backstop Solutions Group, CAS Designs Group, Cornerstone OnDemand, Digital Technology International, Duo Consulting , GXS, Hard Dollar, ICS, Immersa Marketing, Niteo Partners, Pierre Audoin Consultants, Portal Solutions, Red Mountain Law, Rocket Software, Siemens, Smartdog Services, Software AG, State of Oregon, Stonebridge, Verint, Waugh Infrastructure Management

Tech Information
Service Name
OpenAir
Parent Company
Netsuite
Website
No. of Staff maintaining this service (estimated)
Medium (100-499 people)
Compliance
U.S. - EU Safe Harbor Certified, SAS 70 Type II, SSAE 16 (SOC1)/ISAE 3402 Type II, PCI DSS Compliance, TRUSTe
Service-level
99.5%
Support
Telephone, Online, Email, Community
Mobile Devices
Yes, Android App, iPhone App, iPad App, BlackBerry App
Head Office
USA
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