Review of Box

March, 2013

Rating: 5/5

In a word, box is great. I rate their service as one of the best (if not the best) tools for synchronising files across devices, and sharing files, for business.

Box is a cloud storage service, that allows you to store files in the cloud, and access them wherever you are, across any of your devices. It also includes the enterprise-grade management you need for business data.

Before you choose box, here are the key things you need to know.

First, data security is strong. We’ve reviewed their security controls, and are very happy with them. Box have strong encryption, good security architecture and solid policies and procedures - all of which are there to keep data safe. Box doesn’t yet have certification for ISO27001 (the international standard for information security), but they are working on it.

Second, service and support are good. Box has a 99.9% availability SLA - which is one of the best in the industry - and 24x7 support by email and telephone. They have a good track record in this area.

Third, be aware about jurisdiction of your data. Box only allows data to be stored in the USA, which falls under US legislation. This is a shame, and something box could really improve on. If this does worry you, have a look at other providers who let you choose your data location, or have on-premise solutions.

Fourth, the box user experience. Box is easy to set up and use, and people can use it from just about any device. It also offers some good extra functionality, like being able to comment on documents or hold group discussions.

Finally, and this goes for any cloud storage service, it is important is to set your own policies about usage. Not all corporate data should be moved into the cloud (or on to people’s personal mobile phones), and it is the organisations responsibility to set boundaries. You may be interested in data loss prevention software, or mobile device management software to help with this area.

Box is a great cloud storage service for businesses, and I recommend it.

The Sales Pitch

Simple, Secure Sharing from Anywhere

Box offers secure, scalable content-sharing that both users and IT love and adopt.

Online File Sharing Box lets you store all of your content online, so you can access, manage and share it from anywhere. Integrate Box with Google Apps and Salesforce and access Box on mobile devices.

Security Leadership in the Cloud Box pioneered a new level of content management security, with role-based access controls, 99.9% uptime guarantee, and high-grade SSL encryption on transit and 256-bit AES encryption at rest. Box has also been issued an SSAE 16 Type II report.

Features

Personal: Send Files Fast, Online Storage, Mobile Access

Business: Content Management, Mobile Access, One Cloud, Online Workspaces, Administrative Controls, Integrate with Business Software, Box Sync, Desktop Apps,

Enterprise: Consilidated File Services, Secure Enterprise Mobility, Cloud Content Management, Security and Architecture, The Box Platform, Professional Services

Customers
15,000,000 users

AARP, Clear Channel, PH Bern, San Francisco Giants, Saatchi & Saatchi X, ICD Security Solutions, P&G, TaylorMade, Alere, O2 Media, Pandora, Meritage Homes, CUNY Hunter College, San Diego Zoo, MCR Development, Timeraiser, Stonewall Kitchen, Pearl Izumi, Memjet

Tech Information
Service Name
Box
Parent Company
Box
No. of Staff maintaining this service (estimated)
Large (500+ people)
Compliance
US Safe Harbor, SAS 70 II, SSAE 16 Type II, HIPAA, TRUSTe
Service-level
99.90%
Support
Telephone, Online, Email, Community
Mobile Devices
Yes, Android App, iPhone App, iPad App
Head Office
USA