Review of Zoho Docs

March, 2013

Rating: 4/5

Zoho Docs is part of Zoho’s full suite of applications for small and medium businesses. We’ve rated it as a solid option for document editing, sharing, collaboration and syncing across devices.

Zoho Docs is one part of the entire Zoho suite. It’s a document management solution and gives you the tools to edit documents (an office suite - word processor, spreadsheets, presentations), manage documents (storage, versions) and share and access documents with your team. Zoho Docs can be accessed on-the-go, using your mobile device.

Before you choose Zoho Docs, here are the key things you need to know.

First, the functionality of Zoho Docs includes all of the core functionality that you need. It’s designed to work out of the box - which is good if you don’t need too much customisation or complexity. If you want to do things differently, or have more complex needs, be aware there are a lot of alternatives for collaboration tools. If Zoho Docs doesn’t do exactly what you want it to, there are many other solutions for managing team documents, syncing documents between devices, or document editing.

Second, Zoho is a true subscription service. It’s easy to get your data in and out, so it’s easy to try it out, turn it on when you like, and turn it off when you like. You pay pay per-user-per-month.

Third, make sure you look at Zoho along with all of the other Zoho apps. They provide an email and calendar application, plus apps for pretty much all other areas of your business (collaboration, productivity, human resources, accounting, invoicing, etc.)

Fourth, security is good, at levels well beyond the reach of most small and medium businesses. We would like to see Zoho start publishing information about independent security certification (such as ISO27001) like some of their larger competitors do.

I recommend Zoho Docs for small and medium businesses who are looking for a solid document management system, or a suite to run their entire business (HR, CRM, Accounting, Email, Invoicing, etc.)

The Sales Pitch

Simple Online Document Management

Create, manage, organize, share and collaborate on documents easily with Zoho Docs

Create & Share Files Online Create or edit documents and files with our online editors and share them securely with anyone, within an organization or among personal members and groups.

Work Better As A Team Work together on projects with less confusion and transparent communication and ensure that each member is kept in the loop, with online workspaces.

Streamline Your Work Be organized and informed on work that needs to be completed, by assigning tasks, so that you reach project deadlines and goals more efficiently.

Features

Word Processor, Spreadsheets, Presentations, Online File Storage, Multi-level Folders, Document Revisions, Folder and Bulk Uploads, Task Management, Document Collaboration, Document Reviews, Online Chat, Secure Sharing, Group Sharing, Share Externally, Email Documents, Mobile Apps, Custom Branding, Activity Reports, Users Management, Security Settings, Tagging, Check-in/Check-out, Full text search

Customers
Over 7,000,000 people (Across all of Zoho services)
Tech Information
Service Name
Docs
Parent Company
Zoho Corporation
No. of Staff maintaining this service (estimated)
Medium (100-499 people)
Compliance
U.S-E.U Safe Harbor, TRUSTe, PCI compliant, SAS 70 Type II
Major Outages
Zoho has had outages in December 2011, January 2012, December 2012
Launch Date
2007
Service-level
99%
Support
Telephone, Online, Email, Community
Mobile Devices
Yes, Android App, iPhone App
Head Office
USA