Review of iCIMS

March, 2013

Rating: 5/5

In a phrase, iCIMS is a solid recruitment system. They’re one of the best dedicated recruitment solutions on the market, and have a good track-record for support.

iCIMS provides recruitment functionality, including Applicant Tracking, Job Publishing, Employee Referral, Career Site Search Engine Optimisation (SEO), Searching + Reporting, Candidate Social Connect Portal, CRM, and Onboarding.

Before you choose iCIMS, here are the key things you need to know.

First, iCIMS has great support, being one of the larger products in the market. They have over 1400 customers, and a sizeable support team. They do have very good customer satisfaction results.

Second, be aware that iCIMS is a dedicated recruitment solution, and not a broad talent management suite. While it has very strong recruitment functionality, make sure you don’t need a full talent management suite covering retaining and developing your existing staff.

Third, iCIMS has good architecture for availability, and protecting your data. They have an industry-leading 99.99% service-level agreement, and a good track record for keeping the system running.

Fourth, the service has support for mobile devices. Also, iCIMS explicitly provide support for mobile devices (like iPhone, Android, etc.). As always, I recommend you review this functionality, to see that it works for you.

Finally, iCIMS is hosted in strong, secure data centers, which meet SAS 70 level 2 (meaning they are well-governed). One thing I would like to see is independent certifications or audits of their security, against international standards like ISO27001.

If you’re looking for a recruitment solution, I highly recommend iCIMS.

The Sales Pitch

Applicant Tracking System & HR Recruiting Application

iCIMS’ Talent Platform is the industry’s premier talent acquisition solution that enables HR professionals to manage their organization’s entire talent lifecycle from sourcing to recruitment marketing to applicant tracking to onboarding all within a single web-based application. Providing innovative HR solutions, iCIMS gives recruiters the necessary tools to make the most informed hiring decisions, every time. The iCIMS Talent Platform is easy to use, scalable, and backed by award-winning iCARE Support; it’s the ideal applicant tracking software for growing businesses.

iCIMS Connect

Attract and engage passive candidates to develop a strong talent pipeline. Connect with contacts to match them with the best career when the time is right.

iCIMS Recruit

Find, filter, and recruit top talent online. Leverage social media outlets (LinkedIn, Facebook, Twitter and many others) to identify candidates and speed them into your system!

iCIMS Onboard

Improve culture integration and employee engagement, and provide new hires with the tools necessary for their assimilation and success.


Applicant Tracking, Job Publishing, Employee Referral, Career Site Search Engine Optimisation (SEO), Searching + Reporting, Candidate Social Connect Portal, CRM, Onboarding


1000000 users. esurance, Hertz, H&R Block, SiriusXM, Trump Entertainment Resorts, Fifth Pacific, Tory Burch, GNC, Tiffany & Co., Hospital for Special Surgery, BAYADA Home Health Care, Henry Ford Health System, Spectrum Healthcare Resources, Bard, Dynegy, TransAlta, Suncor Energy, Encana Natural Gas, GenOn, Brother, Masonite, Acco Brands, Triump Aerostructures, Mohawak, Harpo Studios, Epic Games, SolarWorld, New York Public Library, Zipcar

Tech Information
Service Name
Parent Company
No. of Staff maintaining this service (estimated)
Medium (100-499 people)
SSAE 16, SAS-70 Level II (Data Center), EU Safe Harbor,
Major Outages
None reported
Launch Date
Telephone, Online, Email, 24x5
Mobile Devices
Head Office
Learn More

Are you interested in iCIMS or related products? GET PRICING OR GET DEMO

See also: Recruitment , Human Resources