Review of SilkRoad Heartbeat

Rating: 4/5

SilkRoad is an innovative end-to-end talent management solution which can connect your people directly to the success of your business. This Life Suite offers talent management powered by social, mobile, analytic, and cloud technologies. It seeks to engage each and every employee from those in the recruitment process to those on their way out.

Founded in 2003 in North Carolina, SilkRoad was initially focused on the content management systems market, then moved into the e-recruitment automation market, and expanded to a series of talent management solutions software. SilkRoad is now headquartered in Chicago and has ten offices located internationally.


OpenHire is SilkRoad technology’s social recruiting software system which provides tools to attract, screen, and hire the best global talent. The applicant tracking system provides an affordable HR recruitment software solution while maintaining compliance and consistency, while remaining easy to use.

This cloud based software encompasses applicant tracking, screening, and includes a careers portal for your corporate website. OpenHire is part of SilkRoad LifeSuite –their full talent management solution.

Features and Benefits

  • Customizable hiring workflows to manage the entire recruiting process

  • Easy creation of branded job portals for candidate engagement

  • Time-saving applicant screening, searching, and matching tools

  • Broader applicant selection through a free job distribution network and social media integration

  • Efficient interview scheduling and applicant communication


SilkRoad also has an onboarding software solution called RedCarpet, which is a part of the LifeSuite or work as separate program. RedCarpet is purposed with driving employee engagement from beginning to end. With its global reach, easy integration, and strong compliance, this secure program is an attractive option to any business that values quality employees.

Features and Benefits

RedCarpet has many features and benefits covered:

On-Boarding & Life Events

RedCarpet is geared toward acclimating new hires into the corporate culture. It also has tools for managing life events, and manages paperwork including revoking system access, returning of company assets, and termination of benefits as needed.

Electronic Forms

This feature enables employees to complete paperwork electronically while organizing and tracking e-forms and tasks which have deadlines.

Other features

  • Task Management

  • I-9 & E-Verify

  • Employee Portals


RedCarpet can integrate and share data with these programs and systems:

  • Legacy systems

  • Recruiting systems

  • Payroll and HRIS systems

  • OpenHire for recruiting

  • WingSpan for performance management

  • GreenLight for learning management

  • Eprise for intranets/content management

  • and HeartBeat for core HR

RedCarpet also integrates seamlessly with many third party vendors that provide services such as background checks and tax credit searches.

Final Words

SilkRoad offers recruiting for your business and talent management for your employees. Their LifeSuite was built from the ground up, not parceled together through acquisition. OpenHire is helpful because of its placement in the SilkRoad LifeSuite, working in tandem with all the other programs within to create a seamless integrated talent management and HR solution. They stand behind their availability too. SilkRoad’s SLA is 99% accurate in availability, if it does go down, however, you are credited for that downtime. RedCarpet is helpful for its availability in the LifeSuite or as a standalone helping with documentation and employee engagement.

The Sales Pitch

An HRIS/HRMS to Engage Your Workforce and Accurately Manage HR Employee Information

HeartBeat is a human resource management system (HRMS), sometimes referred to as an HRIS or human resource information system, that is built from the ground up to be an engaging and easy-to-use tool for your employees, managers, HR professionals, and benefit administrators around the world.

HeartBeat HRIS provides a single, centralized platform to securely handle all HR information and easily integrate with other employee benefits administration software.


Payroll, Reporting, Workflow, Employee Self-Service, Absence Management

500 (estimated)

High Sierra Industries, Scoot Airline, NES Rentals, Rustan Coffee, Elkay Manufacturing, McLeod Health, Sanford, NetIQ

Tech Information
Service Name
Parent Company
No. of Staff maintaining this service (estimated)
Medium (100-499 people)
EU Safe Harbor, SAS70 Type II and SSAE-16, HIPAA
Major Outages
None reported
Launch Date
Telephone, Online, Email, 24x5, 24x7 (emergencies)
Head Office
Learn More

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See also: HR Management