Review of ADP Workforce Now

February, 2013

Rating: 4/5

Workforce Now is a good choice for an HR suite. ADP is one of the big companies in the industry, with an enormous list of customers, and over 60 years experience.

ADP Workforce Now covers all of the basics of an HR suite - payroll, benefits, HR administration, time and attendance, recruitment and performance.

Before you choose Workforce Now, here are the key things you need to know

First, market segment: Workforce Now best for companies under about 1000 employees. For a smaller business HR suite, the features are very good. The inclusion of recruitment and talent management, as well as payroll, benefits, HR administration, time and attendance mean that it’s a pretty comprehensive offering.

Second, ADP have good security practices, and do take security seriously. They do provide SAS 70 Level II audit reports, which shows they have a good corporate environment. In the future, I would like to see some independent certification of security, like ISO27001.

Third, good mobile support. Workforce Now has iPhone app, and also mobile HTML which works for Android, Blackberry, and other mobile devices. This is a really sensible direction take, we’re happy with it.

Finally, the user experience is so important. Some people have reported difficulty in using Workforce Now. Like with any major software change, I recommend that you speak to reference sites, put a training program in place, and have a good look at a trial of the user experience.

The Sales Pitch

Whether you need basic payroll, an all-in-one human capital management, or a combination of services unique to your organization, ADP Workforce Now has the right solution for midsized companies looking to simplify compliance, reduce administrative work and spend more time focusing more on growing their business.

Features

Payroll, HR Management, Time and Attendance, Benefits, Recruiting, Performance Management

Customers
30000

Liquid Hub Inc, Points of Light Institue, InnoWare, H Betti Industries Inc, Environmental Monitoring Technology, Diamond Residential Mortgage

Tech Information
Service Name
WorkforceNOW
Parent Company
ADP
No. of Staff maintaining this service (estimated)
Large (500+ people)
Compliance
SAS 70 Type II, EU Safe Harbor
Major Outages
None reported
Launch Date
2009
Service-level
Not Disclosed
Support
Telephone, Online, Email
Mobile Devices
Yes, iPhone App, All major devices using HTML5
Head Office
USA
Learn More

Are you interested in ADP Workforce Now or related products? COMPARE PRICING

Alternatives
See also: Full HR Suite , Time and Attendance , Talent Management , Recruitment , Payroll , HR Management