Review of Workday

February, 2013

Rating: 5/5

In a word, Workday is quality. I’m really excited by this company - they’ve got a great future ahead of them, and they’re are clearly one of the leaders in Human Capital Management. I recommend them to enterprise customers.

Workday is a full HR suite - they cover HR administration, talent management, recruitment, payroll (at least in North America), and time tracking.

Before you choose Workday, here are the key things you need to know

First, their product and quality of service. Workday isn’t just a long feature list, it’s great to use. We found lots of satisfied customers, good quality 24x7 support. People truly love Workday.

Second, Workday suffered major outages in May 2011 and October 2009. In these outages I was impressed at how Workday responded decisively and addressed root cause of the issues. As with any service, please make sure you protect yourself, and check that your contract with Workday covers getting a partial refund if there is downtime or poor performance.

Third, industry best-practice security. Workday meet my favourite standard - ISO27001, the international standard for Information Security. This is excellent, and a great plus for Workday.

Finally, flexibility. I’m really pleased that data isn’t locked up in Workday. If you ever want to leave you can download a complete copy of all of your information, for free… But you will need to pay out the rest of your contract, which could be up to a year. I reckon that’s pretty fair.

The Sales Pitch

Workday Human Capital Management is the only application that unifies HR and Talent Management into a single system-of-record. And with embedded analytics, manager and employee self-service, and a user experience unlike any other enterprise application, Workday redefines what it means to manage a global, mobile, and diverse workforce.

Features

Human Resource management, Talent Management - manage, develop, align, reward - Recruiting, Payroll, Time Tracking

Customers
100's

Ancestry.com, Aviva, Brown University, CareFusion, Chiquita, Flextronics, H.B. Fuller, Lifetime Fitness, Mohawk, Rentokil Initial, State of Nebraska, Symantec, Tripadvisor, VWR, Yahoo!

Tech Information
Service Name
Human Capital Management
Parent Company
Workday
Website
No. of Staff maintaining this service (estimated)
Large (500+ people)
Compliance
SAS70 Type II, SSAE16 SOC 1, ISO 27001, EU Safe Harbor, ISAE 3402
Major Outages
May 2011, October 2009
Launch Date
November 2006
Service-level
Not Disclosed
Support
Telephone, Online, Email, Community, 24x7
Mobile Devices
Yes, iPhone App, iPad App, All major devices using HTML5
Head Office
USA
Learn More

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Alternatives
See also: Full HR Suite , Recruitment , Payroll , Talent Management , HR Management , Time and Attendance